Customer Tech Support Help Desk

The customer technical support help desk can be integrated with any existing learning platform. The Help Desk can be created for providing 24X7 support to all end users and senior managers within the organization for:

• Troubleshooting Login & Sign in issues
• Installation support for all Third party plug-ins on users system (e.g. Flash, Authorware player)
• Registering for a course in the Course Catalog
• Taking assessments
• Taking surveys
• Customer can submit, view and escalate trouble tickets from the help desk application
• Compile all Feedback & Suggestions from users
• Generating Reports for senior managers and stakeholders